To set up your Gateway to Homechoice account, please click here
Once you have registered your details (and those of your household), you will be assigned a unique housing reference number and this will be your login reference.
You will also need to select a memorable date, which will be your password to your account.
If you require advice or assistance to register, please contact one of the local authority partners.
Completing the online application form
Once you have set up your account, you will be directed to our online application form.
You will need to complete all questions in full and truthfully.
As part of the online application process, you will be asked to choose which of our local authority partners should be responsible for your application. In accordance with our policy, you should select a local authority based on the following criteria:
a) the local authority where you currently live
b) if you do not live in any of the seven local authority areas, you should choose the local authority where you hold a local connection (e.g. employment, close family connections)
c) if you do not live or have a local connection to any of the eight local authority areas, you should choose the local authority where you would like to live
Before submitting your application, you will be asked to complete a confirmation and declaration section. By answering "yes" to this section, you will be:
giving confirmation that the information you have provided is accurate and truthful
giving your permission for the Local Authority responsible for your application, to obtain and share information with other organisations (such as other Government Departments, other local authorities and private sector organisations. This is to ensure the information you have provided is accurate and is also in accordance with our responsibility to prevent or detect crime and protect public funds.
If you require advice or assistance, please contact us
Assessment of your online application form
Once you have submitted your application form, the local authority you selected will be responsible for assessing your application in accordance with our allocation policy.
The local authority will ask you to provide relevant verification documents.
Once the local authority has fully assessed your application, they will write or email to tell you and tell you:
For further information on how we prioritise applications, please click here.
Changes in circumstances
If your circumstances change, it is your responsibility to update your application. Examples of changes in circumstances could include:
You can update your application via your Gateway to Homechoice account.
All changes in circumstances will be assessed by the local authority responsible for your application and in accordance with our allocation policy.
Changes to circumstances could mean a change to your priority band and effective date.
Failure to update your application following a change in circumstance could mean your application is not accurate, contains false information and may have the wrong priority award/effective date.
Renewing your application
Each year, you will need to renew your housing application. This is to ensure that all applications are accurate and valid.
You will be notified of the need to complete the renewal via your Gateway to Homechoice account.
You will need to complete the renewal in full and provide any updates to your circumstances.
You will have 28 days to complete a renewal. If you fail to complete the renewal within 28 days, your application will closed.