2 - Memorable date and second password
1 - How to log in
Enter your log in reference number first - you can find this on the email or letter from the local authority which hosts your housing register application:
Do not add the letters 'HR' when logging into your account, or any numbers after the hyphen - just enter the numbers as shown above
2 - Memorable date and second password
You will then see the following screen where the system asks you to select your own memorable date and your own second password:
The date MUST be in the format of dd mm yyyy – for example, 01 03 1991
The password criteria is:
- Between 6 and 10 characters maximum
- 2 upper case letters
- 2 lower case letters
- 2 numbers
- No symbols or punctuation marks
For example, PASSword99 meets this criteria.
3 - Forgotten login details
If you forget your login reference, click on the link as shown below:
Then you will be asked to provide your email address and your login reference will be emailed to you.
4 - Forgotten password
If you forget your password, you can reset it by entering your login reference and then clicking on the 'I have forgotten my password' button:
You will then be asked to complete your login number and email address and then two other pieces of your data as shown below:
You will then see the following screen and a new temporary memorable date and temporary password will be emailed to you:
For troubleshooting or further information about how to log into your account, please see our FAQs.