Enter your log in reference number first - you can find this on the email or letter from the local authority which hosts your housing register application:
Do not add the letters 'HR' when logging into your account, or any numbers after the hyphen - just enter the numbers as shown above
You will then see the following screen where the system asks you to select your own memorable date and your own second password:
The date MUST be in the format of dd mm yyyy – for example, 01 03 1991
The password criteria is:
- Between 6 and 10 characters maximum
- 2 upper case letters
- 2 lower case letters
- 2 numbers
- No symbols or punctuation marks
For example, PASSword99 meets this criteria.
If you forget your login reference, click on the link as shown below:
Then you will be asked to provide your email address and your login reference will be emailed to you.
If you forget your password, you can reset it by entering your login reference and then clicking on the 'I have forgotten my password' button:
You will then be asked to complete your login number and email address and then two other pieces of your data as shown below:
You will then see the following screen and a new temporary memorable date and temporary password will be emailed to you: