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Braintree Council - delays to processing

Published: Tuesday 25 July 2023

The Housing Assessment Team at Braintree District Council is currently experiencing a high volume of new applications and calls and online messages. Due to the current volume of applications, there is a delay in processing documents and responding to queries, please refrain from requesting updates where possible. The Housing Assessment Team is working as quickly as possible to process your application and aims to respond to your calls and messages within 5 working days.

For queries relating to how to use the website, place your bids, local connection criteria etc:

Please refer to the Frequently Asked Questions available on the Gateway to Homechoice website in the first instance, see the direct weblink to this here:

There are many other useful resources available on the website including help with resetting your password.

If you are homeless or are at risk of homelessness, please contact the Housing Options Duty Triage Officer on 01376 552525 / to seek advice regarding your housing situation. The Housing Options Triage Team are available for calls Mon, Tue & Fri between 9 am and 5 pm, and Weds & Thurs between 1 pm and 5 pm.  Ask to speak to the Duty Triage Officer. Please leave a voicemail if the lines are busy and they will call you back as soon as they are able to.